IT Support
Our core business is providing great IT support. Working with Lifeline IT is like having your own in-house IT department – expert outsourced IT support services without the overhead.
We are on-hand to help you tackle technical challenges. When issues crop up, we fix them without fuss. The majority (especially critical problems) we prevent from occurring in the first place.
Managed monitoring of our clients’ IT systems means we often deal with potential issues before clients even become aware of them. You’ll find a pro-active approach where we take full responsibility for your IT right down to liaison with third party suppliers, even tricky ones like BT. It’s what we do.
All our clients have access to our advanced web-based incident tracking system. It means issues are never left unresolved or forgotten. It lets us prioritise and respond to support cases appropriately. It also ensures you have full visibility of every case.
We make sure you always know what is going on. Our fees for support services are very competitive and totally transparent. Billing is straightforward – regular ongoing support and maintenance is covered by a fixed all-inclusive monthly fee.
There are never any hidden costs or nasty surprises. At the start we provide a Service Agreement which says what this covers. It’s individually tailored to your specific needs and lays out in simple terms our obligations and commitments to you.
You are not bound by any kind of onerous long-term contract. Clients stay with us because they want to. Our success rests on the quality of the service provided. It’s the way it should be.
A key thing you need to know about working with Lifeline IT
We talk to you about your business first, then IT. These days a lot of IT issues can be resolved remotely. Often that’s how we deal with problems that crop up. But that’s not all. You will get regular, scheduled onsite visits as part of the service. With many other IT support companies such visits are provided only if absolutely necessary, as a last resort. We consider them best practice, a productive and cost effective way of working. On-site visits enable your team to talk face-to-face with one of our engineers and help us get a proper understanding of your businesses’ IT needs. This approach makes it possible for us to deliver an IT support service that is far more than mere problem fixing. The knowledge gained means we can give advice on IT issues that you can be confident is right for your business.
Outsourced Deskside Support
Some of our clients, usually larger corporates have their own in-house IT department or manager. For them we provide outsourced deskside support, one or two engineers who are on-site permanently. This arrangement is often to help with a specific project or to provide short-term cover. We work as part of the in-house team or even as the IT Manager.
Procurement & New System Implementations
At some point you will need to buy new equipment or software. Lifeline IT can help deal with what can be a complex and time-consuming task. We supply a comprehensive range of standard and specialist hardware and software solutions for clients. Clients often ask us to source and project manage the implementation of complete systems and solutions too. We have particular experience of this in the fields of accounting software and retail systems.
IN SUMMARY
- Regular, scheduled on-site visits included
- Advice based on understanding your business
- Liaison with your suppliers
- Straightforward billing
- No hidden costs
- Simple Service Agreement
- Advanced case management system
- Managed monitoring
- Outsourced deskside support (option)
