Tailored IT Support
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“As Managing Director, I use my commercial and management experience to focus attention on customer service - the needs of our clients are paramount.”
“I focus on project management, consultancy and new business. This involves getting to know clients and their businesses really well.”
"My expertise is building brands, and using coaching skills to motivate and develop teams."
"I help Lifeline IT with strategic planning, as well as by sharing my knowledge of the property sector."
"I lead our technical strategy and I'm also responsible for keeping us at the forefront of innovation."
"My role is financial management. I handle financial planning as well as liaising with clients and suppliers."
"I manage our team of IT support engineers focussing on growing skills and delivering high quality service."
"I manage all project planning and oversee administration and procurement."
OUR MANAGEMENT TEAM
Lifeline IT was founded by current owners Daniel Mitchell and Adam Woolf. Together they have over 20 years’ experience implementing IT systems. Both remain hands-on and lead a skilled and tenacious team of staff.
Due to the importance we place on face-to-face contact with clients, we value communication skills highly, not just IT expertise. When recruiting, we look for individuals with strong interpersonal skills, especially those in technical roles. They must be able to talk to customers clearly, without using IT jargon.
ADAM WOOLF
Director & Founder
After an extensive background in service businesses, including ten years in the catering sector running a number of well known London clubs and bars, Adam joined the IT industry in 1998 and went on to found Lifeline IT in 2001.
DANIEL MITCHELL
Director & Founder
Originally working in accountancy practices, Daniel began his involvement in IT while working with specialist accounting software in 1993. He founded Dam IT Consultants in 1996 and merged with Lifeline IT in 2002.
PATRICIA ALFORD-BURNETT
Non-Executive Director
Pat has an outstanding track record in iconic multi-channel retail brands, including as Managing Director of The White Company until 2012 and as CEO for ILLUM, Jaeger & Viyella.
JEREMY FRANCIS
Non-Executive Director
With more than 30 years’ experience in residential and commercial property development, Jeremy is well-respected in the industry.
NAVDEEP SINGH BATTH
Technical Director
With two decades’ experience in IT support, including a third-line role for Microsoft, Navdeep joined the team at the end of 2011 as an IT engineer.
KRISHNA TAILOR
Principal – Accounts
As our business has grown, so has the demand for more sophisticated financial management and reporting. Krishna joined us in 2012 having worked in both large and small businesses. She is responsible for client and supplier liaison on account matters, as well as financial planning for the business as a whole, working closely with our external accountants. Krishna is a Chartered Management Accountant (ACMA).
NEIL LAYTON
Head of Engineering
Neil joined Lifeline IT as a senior field engineer in 2018. Over the last two years he has played a critical role in building and leading our remote support function and a key part of opening our office in Peterborough during 2022.
As Head of Engineering, Neil now leads our team of engineers, focussing on growing their skills and delivering high quality service to our clients.
CHARLOTTE JEYARATNAM
Head of Operations
As Head of Operations, Charlotte manages all project planning and oversees administration and procurement. She is the main liaison between the engineers and clients, ensuring technical work can be explained in easy-to-understand terms. Charlotte has been with Lifeline IT for five years and since joining the team she has gained her ITIL Certification in IT Service Management and PRINCE2 Practitioner in Project Management.
Originally from a creative background, prior to working at Lifeline IT Charlotte created in-store window displays for high street retailers, and also designed and sold her own clothes. She has strong organisational skills and is a lover of spreadsheets and team working.
CONNECT
REPORT AN INCIDENT
To access the Lifeline IT support portal and log an incident, please click the button below or phone us on 020 8238 7838.
GET IN TOUCH
Email: [email protected]
Tel: 020 8238 7838
Head Office Address
Unit 8 Stirling Industrial Centre,
Stirling Way, Borehamwood,
Hertfordshire, WD6 2BT
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