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T: 020 8238 7838 E: [email protected]
Unit 8 Stirling Industrial Centre, Stirling Way, Borehamwood, Hertfordshire, WD6 2BT
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ASK A QUESTION
Please use the form below and we’ll be in touch shortly.
You’ll find the 7 questions (non technical) that we get asked the most below.
I'm not a client of Lifeline IT but can you still help me?
We work with clients on a long-term basis to help their organisation develop. So to be true to this, all our effort goes into retained clients and we do not offer ad hoc or quick fixes to anyone else.
Do you work with businesses outside London?
The majority of our clients are in central London or within the M25, but there are some notable exceptions. We cover anywhere we can offer reliable support. We consider every location on its own merits.
Are you experts in every kind of office technology?
Our engineers have a high level of IT knowledge and particular specialisms on top. They also work as a team, and share knowledge and experiences. So, there’s not much we cannot handle.
We’re Mac based, can you work with us?
We have quite a bit of experience of Macs and Mac servers. They are especially popular with design agencies. We’re also fans of the technology. In fact, two of our Directors use MacBooks as their main computer.
Do you support printers, scanners etc?
Yes, in fact we will help you with just about any IT equipment or software. That’s what we mean by IT support without boundaries. Neither do we require items to be specified in a contract before we will support them.
Will I be charged extra for on-site visits?
No, it’s part of the service. We will come on-site regularly anyway, for maintenance visits. We are proactive in preventing problems. If something has to be dealt with in addition to these scheduled visits, there will not be any additional charge.
What are your response times?
Issues are prioritised according to how disruptive they are to a client. Once a case has been logged, the first step is for an engineer to review the situation in order to decide the best approach. This is done usually within a couple of hours. The issue is then assigned for the appropriate follow-up. Often this might mean an on-site visit is arranged. When critical issues are reported to us they are always flagged for immediate attention.