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T: 020 8238 7838          E: [email protected]

LIFELINE IT OFFICE
Unit 8 Stirling Industrial Centre, Stirling Way, Borehamwood, Hertfordshire, WD6 2BT

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FAQs

You’ll find the 7 questions (non technical) that we get asked the most below.

I'm not a client of Lifeline IT but can you still help me?

We work with clients on a long-term basis to help their organisation develop. So to be true to this, all our effort goes into retained clients and we do not offer ad hoc or quick fixes to anyone else.

Do you work with businesses outside London?

The majority of our clients are in central London or within the M25, but there are some notable exceptions. We cover anywhere we can offer reliable support. We consider every location on its own merits.

Are you experts in every kind of office technology?

Our engineers have a high level of IT knowledge and particular specialisms on top. They also work as a team, and share knowledge and experiences. So, there’s not much we cannot handle.

We’re Mac based, can you work with us?

We have quite a bit of experience of Macs and Mac servers. They are especially popular with design agencies. We’re also fans of the technology. In fact, two of our Directors use MacBooks as their main computer.

Do you support printers, scanners etc?

Yes, in fact we will help you with just about any IT equipment or software. That’s what we mean by IT support without boundaries. Neither do we require items to be specified in a contract before we will support them.

Will I be charged extra for on-site visits?

No, it’s part of the service. We will come on-site regularly anyway, for maintenance visits. We are proactive in preventing problems. If something has to be dealt with in addition to these scheduled visits, there will not be any additional charge.

What are your response times?

Issues are prioritised according to how disruptive they are to a client. Once a case has been logged, the first step is for an engineer to review the situation in order to decide the best approach. This is done usually within a couple of hours. The issue is then assigned for the appropriate follow-up. Often this might mean an on-site visit is arranged. When critical issues are reported to us they are always flagged for immediate attention.

About
We work with clients as partners. Our role is to:
  • Listen & learn
  • Give expert advice
  • Be there for you
  • Help you grow.
Adam Woolf, Director, Lifeline IT
Meet the Team

Lifeline IT was founded by current owners Daniel Mitchell and Adam Woolf 18 years ago.

They remain a key part of the Lifeline IT team.

Join Our Team

Looking for a great company to work for?

At Lifeline IT, there are rewarding roles and a supportive team environment.


Hospitality
Meeting customers’ needs is essential...
Wellbeing
The growth of the wellbeing industry, encompasses..
Retail
Lifeline IT has more than 20 years’ experience...
Property
The property sector is using new technology...
Accountancy
New digital technologies are having a huge impact...

Services

Lifeline IT provides a full range of IT services.

Our core business is providing top-class IT support no matter what system or infrastructure you have.

Find out more about our IT services and how to make the most of modern technology.