Published: 31 March 2022

2022 is the year that Lifeline IT celebrates its 20th anniversary and, during this time, the company has seen key changes in the IT and tech landscape.

We talk to founders Daniel and Adam about how IT has developed since they started the business and how things are set to progress in the future.


The way in which email has evolved over the past 20 years is perhaps one of the most significant developments, explains Daniel: “When we first started Lifeline IT, we had clients with one desk with a modem and they would check the email once a week, as email was something that was very much in its infancy. That just seems incredible now – with mobile technology and remote access we are never away from our emails for more than a few seconds.”

Added Adam: “Without doubt the changes with email have been huge. It’s moved from purely a text-based communication to a multi-media form of communications – people now use email as a document management system rather than a way of communicating with others. In many ways email has now reached its limit and one of the downsides is having to restrict the size of documents that you’re allowed to attach and send, which is necessary for security. This has led to the growth in file sending services, such as WeTransfer and Dropbox to share large files, which people regularly use.

“Moving forward, we see a continuation in the trend of dedicated messaging applications, such as Slack and Microsoft Teams, overtaking email as the primary form of internal or inter-company communication. Perhaps we’ll even see a return to actual voice telephone calls, which people seem to have abandoned in recent years.”

Wearable Tech

“The last 20 years has seen sci-fi turn into reality with the incredible growth in ‘wearable tech’. If you’d have said back in 2002 that people would be answering calls, taking photos, tracking their health and fitness or paying for a coffee with their watch you’d have thought they were having a laugh! Yet today Apple watches and Garmins are everywhere,” said Daniel.

“But I do wonder if there will start to be a counterculture movement against all this wearable tech and people will start to re-appreciate the more mechanical aspect and design of items. We have already seen an increase in vinyl and record players, as well as a huge resurgence in the use of mechanical film cameras, and I do wonder if some of this is driven by a more environmentally conscious consumer wanting classic design items that will last, rather than disposable tech that lasts a year or two.” said Daniel.

Content on Demand

“One of the big trends, particularly over the past five to 10 years, is how people no longer ‘own’ music and other elements of culture, but they rent it. The Sony Walkman, CD players and other tech items are now obsolete, as we have an Apple or Spotify account. The same goes for TV and film – gone are CD players, videos and DVDs and people now have a number of subscriptions such as Netflix, Amazon Prime and Sky,” said Daniel.

Tech on the Move

“The days of the office being the only place to work are well and truly over, as the growth in mobile technology and connectivity means it really is possible to work anywhere.

“We will also soon be at the point where there isn’t really a need for people to have a fixed internet connection at home, as mobile phones are reaching internet speeds of 300 Mbps, which we never could have imagined 10 years ago,” said Adam.

You can subscribe to Lifeline IT podcasts on Apple Podcasts, Spotify, Overcast, Player FM, or wherever you listen to podcasts.




To access the Lifeline IT support portal and log an incident, please click the button below or phone us on 020 8238 7838.


Email: [email protected]
Tel: 020 8238 7838

Head Office Address

Unit 8 Stirling Industrial Centre,
Stirling Way, Borehamwood,
Hertfordshire, WD6 2BT


Sign up to our newsletter for informative news about the IT and technology landscape


We work with clients as partners. Our role is to:

  • Listen & learn
  • Give expert advice
  • Be there for you
  • Help you grow.
Adam Woolf, Director, Lifeline IT
Meet the Team

Lifeline IT was founded by current owners Daniel Mitchell and Adam Woolf 18 years ago.

They remain a key part of the Lifeline IT team.

Join Our Team

Looking for a great company to work for?

At Lifeline IT, there are rewarding roles and a supportive team environment.


Meeting customers’ needs is essential…


The growth of the wellbeing industry, encompasses..


Lifeline IT has more than 20 years’ experience…


The property sector is using new technology…


New digital technologies are having a huge impact…


Lifeline IT provides a full range of IT services.

Our core business is providing top-class IT support no matter what system or infrastructure you have.

Find out more about our IT services and how to make the most of modern technology.
Lifeline IT Office in Borehamwood - view over London

Head Office

Lifeline IT Office in Peterborough - view of Peterborough Cathedral

Regional Office

Lifeline IT Office in Amsterdam - view of Central Station

EU Office


We work with clients as partners. Our role is to:

  • Listen & learn
  • Give expert advice
  • Be there for you
  • Help you grow.
Adam Woolf, Director, Lifeline IT
Daniel Mitchell, Director, Lifeline IT
Meet the Team

Lifeline IT was founded by current owners Daniel Mitchell and Adam Woolf.

They remain actively involved in the delivery of our premium service together with the rest of the Lifeline IT team: managers, engineers and other support staff.

This uses the new tabs module, so we can style it however we want using our built in design controls!Pretty nifty eh?
And of course you can add images or whatever you want here too.Tabs are nothing new, but tabs that display inside your mega menu are pretty awesome 🙂
More awesome stuff goes here
More awesome stuff goes here
More awesome stuff goes here

IT Support without Boundaries

tailored IT support, face-to-face, no matter what system or infrastructure you have


Everything we do can be divided into just four areas. It all starts with listening to our clients, and learning from what they tell us.