Review of the Lifeline IT Year 2020

2020 has been a year like no other. We end on a positive with our review of the year and share some of Lifeline IT’s achievements that have helped keep our clients, connected and safe in the new virtual world. We’d also like to say a HUGE thank to our clients for their unwavering support throughout the most challenging of times and we wish everyone a Happy New Year.

Review of the year - dice showing 2020 and 2021

Hosting and Producing Virtual Online AGM

Virtual AGMs are an effective way to communicate with staff and stakeholders especially with the current restrictions on travel and work. Recently, Lifeline IT were technical facilitator of a virtual AGM for Bluegem Capital Partners, whose brands include Mamas & Papas, Jack Wills and Liberty London.

Adam Woolf at Bluegem Capital Partners AGM 2020

Lifeline IT Client Spotlight – Bruce’s Doggy Day Care

A Lifeline IT client, Bruce’s was founded in 2008 by dog-lover Bruce Casalis and it now has five centres across Surrey, Buckinghamshire and Kent. We speak to marketing director Leah Hill to find out more about what makes the business so special for dogs and their owners.

Dog playing at Bruce's Doggie Day Care

Password Management

Lifeline IT’s co-founder Daniel Mitchell was recently a guest on The Times radio, advising listeners on good password management. In this week’s blog post, we give you some of Daniel’s key tips on how to manage your passwords effectively and reduce risk.

Easy to guess passwords written on PostIt notes - poor password management

Sinead Murphy – Spotlight on Lifeline IT Engineer

Enjoy our spotlight on Lifeline IT engineer, Sinead Murphy. Handling multiple complex IT problems is all in a day’s work for Sinead. She is one of 14 engineers who deal with client’s IT and technical issues. We talk to Sinead to find out more about her role.

Sinead Murphy, Lifeline IT Engineer

Customer Feedback Top Rated

The Lifeline IT team get five-star feedback from customers. Find out why this is important and how it helps the business. The company scored 4.9 out of five for all cases dealt with by the team, who handle over 20,000 IT and technical issues each year.

Symbols - smiley face, sad face and neutral face

Lifeline IT’s Annual Tech Trends Report 2020

Discover 2020’s tech trends with Lifeline IT’s Annual Report. New research by Lifeline IT has revealed consumer concerns around the environmental impact of technology, security and data protection. We launch the findings of our IT Trends Report – a comprehensive study to ascertain people’s attitudes towards technology.

Lifeline IT Tech Trends Report 2020

How Tech Impacts The Environment

Read Lifeline IT’s findings on how tech impacts the environment. Many of us are ‘green’ about the environmental damage caused by the constant ‘upgrading’ of tech products. 38% regularly replace their smartphone with the latest product. We need to try and find ways to limit the impact.

Recycling Tech - pile of mobile phones

Lifeline IT Client Spotlight – The Soho Sandwich Company

Our client spotlight showcases longstanding Lifeline IT client The Soho Sandwich Company. Based in Enfield, North London, the 16-year-old company employs 150 staff. We spoke with Managing Director Dan Silverston to find out more about how they’ve adapted over the last few months.

Client Spotlight: The Soho Sandwich Company - sandwich packaging

Rahul Dave – Spotlight on Lifeline IT’s Procurement Expert

Enjoy our spotlight on Lifeline IT’s procurement expert, Rahul Dave. Organising IT and technical products for nearly 90 clients is all in a day’s work. To celebrate Rahul’s 10 year anniversary with us, we interview the IT expert to find out more about his role and how it benefits our clients.

Rahul Dave

5G – Your Guide To The Next Generation

It’s hard to switch on the news without hearing about 5G. Politics and Huawei aside, what exactly is 5G? What will it mean for UK consumers and business? In our latest IT advice special we take a further look at this next generation of technology.

5G symbol

Hook, Line and Sinker – How To Avoid Phishing Scams

Over the last few months, phishing scams have been on the rise due to an increase in home working and potential compromises in online security. In our latest advice special, we talk you through the dangers of this cyber threat and what you can do to avoid being caught.

Phishing scams - fishing hook catching a credit card

Top 10 Apps from Lockdown Life

Downloading of communication apps has gone up 45% according to some network providers. So, we asked the team here at Lifeline IT to let us know some of their favourite apps from the last few months, aside from the usual suspects such as WhatsApp, Zoom and Facetime.

Apple iWatch in person's hand showing favourite apps

Avoid Home Working Data Disasters

Effectively managing your data whilst home working can present real challenges, especially when sharing devices with other household members. In the latest of our IT advice specials we give some guidance on improving data management.


To access the Lifeline IT support portal and log an incident, please click the button below or phone us on 020 8238 7838.


Email: [email protected]
Tel: 020 8238 7838


Unit 8 Stirling Industrial Centre, Stirling Way, Borehamwood, Hertfordshire, WD6 2BT

Gold Microsoft Partner accreditation
Cyber Essentials Certification

We work with clients as partners. Our role is to:

  • Listen & learn
  • Give expert advice
  • Be there for you
  • Help you grow.
Adam Woolf, Director, Lifeline IT
Meet the Team

Lifeline IT was founded by current owners Daniel Mitchell and Adam Woolf 18 years ago.

They remain a key part of the Lifeline IT team.

Join Our Team

Looking for a great company to work for?

At Lifeline IT, there are rewarding roles and a supportive team environment.


Meeting customers’ needs is essential…


The growth of the wellbeing industry, encompasses..


Lifeline IT has more than 20 years’ experience…


The property sector is using new technology…


New digital technologies are having a huge impact…


Lifeline IT provides a full range of IT services.

Our core business is providing top-class IT support no matter what system or infrastructure you have.

Find out more about our IT services and how to make the most of modern technology.
Lifeline IT Office in Borehamwood - view over London

Head Office

Lifeline IT Office in Peterborough - view of Peterborough Cathedral

Regional Office

Lifeline IT Office in Amsterdam - view of Central Station

EU Office


We work with clients as partners. Our role is to:

  • Listen & learn
  • Give expert advice
  • Be there for you
  • Help you grow.
Adam Woolf, Director, Lifeline IT
Daniel Mitchell, Director, Lifeline IT
Meet the Team

Lifeline IT was founded by current owners Daniel Mitchell and Adam Woolf.

They remain actively involved in the delivery of our premium service together with the rest of the Lifeline IT team: managers, engineers and other support staff.

This uses the new tabs module, so we can style it however we want using our built in design controls!Pretty nifty eh?
And of course you can add images or whatever you want here too.Tabs are nothing new, but tabs that display inside your mega menu are pretty awesome 🙂
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More awesome stuff goes here
More awesome stuff goes here

IT Support without Boundaries

tailored IT support, face-to-face, no matter what system or infrastructure you have


Everything we do can be divided into just four areas. It all starts with listening to our clients, and learning from what they tell us.