Homeworking Survey Results

Many of us have been working from home for over a year now. We take a look at what you’ve loved and loathed about setting up camp at the kitchen table. We reveal the findings of our ‘Tech Challenges’ survey, which asked people what they have struggled with and also enjoyed about working from home.

Working on a laptop from home to illustrate the Lifeline IT Homeworking Survey Results

The Art of the Telephone Conversation

We take a look at the growth of online video platforms and Lifeline IT’s Daniel discusses what the future may hold for the phone call. Daniel explains why he thinks the telephone call will remain a key communications tool in the future: "People can’t always be front of camera".

Man making a business call - office communication

Apple M1 Processor

There’s been much talk around the new Apple Silicon M1 processor which launched in 2020 and is tipped to revolutionise Mac products. It's a major change in Apple operating systems, but what exactly is the M1 and what does it mean for users? Get the low-down on this latest tech development.

Silver Apple logo on glass office or shop facia

Alternative Social Media Sites

Have you ever had a verbal conversation with someone and then looked at Facebook or Instagram only to see suggested posts, users or adverts relating to the very conversation you’ve just had? Are there safer alternatives available to keep us connected? Lifeline IT’s Daniel Mitchell gives you a guide to some of the platforms you might consider.

Social media icons - safe alternative social media options do exist

Lifeline IT Tech Challenges Survey

We’re launching the Lifeline IT Tech Challenges survey and want to hear from you about IT difficulties you’ve encountered over the past year. We want to find out about how changes caused by the Covid-19 pandemic are affecting you and what IT developments could help improve how you operate remotely.

Filling in the IT Tech Challenges Survey on a tablet

Lifeline IT Client Spotlight – Action Tutoring

Lifeline IT client ‘Action Tutoring’, an education charity that was founded to tutor children from disadvantaged backgrounds, is on a drive to help thousands of young people affected by Covid-19. The organisation will be giving additional learning to children whose education has been disrupted by the pandemic – a 100% increase from the previous year.

Action Tutoring in action

New Year, New Start: 2021 Tech Developments

We thought we’d start the year with a look at some IT developments that you and your business need to consider over the next 12 months. Back-up of cloud environments is a key issue for 2021. There are also some exciting changes from Apple this year that will make noticeable differences to the performance of Apple products.

Circuit board schematic representing IT Priorities

Review of the Lifeline IT Year 2020

2020 has been a year like no other. We end on a positive with our review of the year and share some of Lifeline IT’s achievements that have helped keep our clients, connected and safe in the new virtual world. We’d also like to say a HUGE thank to our clients for their unwavering support throughout the most challenging of times and we wish everyone a Happy New Year.

Review of the year - dice showing 2020 and 2021

Hosting and Producing Virtual Online AGM

Virtual AGMs are an effective way to communicate with staff and stakeholders especially with the current restrictions on travel and work. Recently, Lifeline IT were technical facilitator of a virtual AGM for Bluegem Capital Partners, whose brands include Mamas & Papas, Jack Wills and Liberty London.

Adam Woolf at Bluegem Capital Partners AGM 2020

Lifeline IT Client Spotlight – Bruce’s Doggy Day Care

A Lifeline IT client, Bruce’s was founded in 2008 by dog-lover Bruce Casalis and it now has five centres across Surrey, Buckinghamshire and Kent. We speak to marketing director Leah Hill to find out more about what makes the business so special for dogs and their owners.

Dog playing at Bruce's Doggie Day Care

Password Management

Lifeline IT’s co-founder Daniel Mitchell was recently a guest on The Times radio, advising listeners on good password management. In this week’s blog post, we give you some of Daniel’s key tips on how to manage your passwords effectively and reduce risk.

Easy to guess passwords written on PostIt notes - poor password management

Sinead Murphy – Spotlight on Lifeline IT Engineer

Enjoy our spotlight on Lifeline IT engineer, Sinead Murphy. Handling multiple complex IT problems is all in a day’s work for Sinead. She is one of 14 engineers who deal with client’s IT and technical issues. We talk to Sinead to find out more about her role.

Sinead Murphy, Lifeline IT Engineer

Customer Feedback Top Rated

The Lifeline IT team get five-star feedback from customers. Find out why this is important and how it helps the business. The company scored 4.9 out of five for all cases dealt with by the team, who handle over 20,000 IT and technical issues each year.

Symbols - smiley face, sad face and neutral face

Lifeline IT’s Annual Tech Trends Report 2020

Discover 2020’s tech trends with Lifeline IT’s Annual Report. New research by Lifeline IT has revealed consumer concerns around the environmental impact of technology, security and data protection. We launch the findings of our IT Trends Report – a comprehensive study to ascertain people’s attitudes towards technology.

Lifeline IT Tech Trends Report 2020

How Tech Impacts The Environment

Read Lifeline IT’s findings on how tech impacts the environment. Many of us are ‘green’ about the environmental damage caused by the constant ‘upgrading’ of tech products. 38% regularly replace their smartphone with the latest product. We need to try and find ways to limit the impact.

Recycling Tech - pile of mobile phones


To access the Lifeline IT support portal and log an incident, please click the button below or phone us on 020 8238 7838.


Email: [email protected]
Tel: 020 8238 7838


Unit 8 Stirling Industrial Centre, Stirling Way, Borehamwood, Hertfordshire, WD6 2BT

Gold Microsoft Partner accreditation
Cyber Essentials Certification
We work with clients as partners. Our role is to:
  • Listen & learn
  • Give expert advice
  • Be there for you
  • Help you grow.
Adam Woolf, Director, Lifeline IT
Meet the Team

Lifeline IT was founded by current owners Daniel Mitchell and Adam Woolf 18 years ago.

They remain a key part of the Lifeline IT team.

Join Our Team

Looking for a great company to work for?

At Lifeline IT, there are rewarding roles and a supportive team environment.

Meeting customers’ needs is essential...
The growth of the wellbeing industry, encompasses..
Lifeline IT has more than 20 years’ experience...
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Lifeline IT provides a full range of IT services.

Our core business is providing top-class IT support no matter what system or infrastructure you have.

Find out more about our IT services and how to make the most of modern technology.
Lifeline IT Office in Borehamwood - view over London

Head Office

Lifeline IT Office in Peterborough - view of Peterborough Cathedral
Regional Office
Lifeline IT Office in Amsterdam - view of Central Station
EU Office
We work with clients as partners. Our role is to:
  • Listen & learn
  • Give expert advice
  • Be there for you
  • Help you grow.
Adam Woolf, Director, Lifeline IT
Daniel Mitchell, Director, Lifeline IT
Meet the Team

Lifeline IT was founded by current owners Daniel Mitchell and Adam Woolf.

They remain actively involved in the delivery of our premium service together with the rest of the Lifeline IT team: managers, engineers and other support staff.

This uses the new tabs module, so we can style it however we want using our built in design controls! Pretty nifty eh?
And of course you can add images or whatever you want here too. Tabs are nothing new, but tabs that display inside your mega menu are pretty awesome :)
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IT Support without Boundaries

tailored IT support, face-to-face, no matter what system or infrastructure you have


Everything we do can be divided into just four areas. It all starts with listening to our clients, and learning from what they tell us.